Return & Refund Policy

Dear customer, products from Heaven Patch, considering their development through customer feedback may be the most important thing you ever get your hands on for a simple fact that they may single handedly revitalize your health issues on a whim —with no mess, no hassle.

Although, since you're on this page, it sounds like you weren't satisfied with the results. In that case, we strongly urge you to initiate your refund within 60 days upon delivery by following the instructions below…

1. Our Guarantee - We walk the walk.

An approximately five minutes read… If you want to know immediately how to use products from Heaven Patch without any financial risk at all… With 7,500+ satisfying customers we know our products deliver what they promise…

And that's exactly why we have a 60 days money back guarantee, 100% Free.



  • The 60-Day Money-Back Guarantee is our way of ensuring your complete satisfaction.
      • It takes time to see results: For instance, our bestseller, the Neck Cloud, is a revolutionary device for all of those suffering from neck pain, but it goes without saying that the customer is required to commit to required routines as each person is unique in how long it takes to get the relief. Days required:
      • Minimum - 5 days
      • Better - 10 days
      • Ideally - 75 days and using it as a part of your active daily lifestyle.
  • IMPORTANT: In order to be eligible for a refund, customer MUST use our product daily for 10 days (15 minutes a day). The reason is simple: We're confident that if a customer uses our product with diligence (15 minutes every day for 10 days straight), they will see significant improvement.

  • In case you don't see any improvement after using our products for 10 days straight, feel free to request a refund and we will take care of it in a timely manner.

Now, to initiate a refund, please see the instructions below:

2. Order edits / Cancellations:

Our cancellation policy is simple: If you need us to cancel your order for any reason, please get in touch as soon as possible but no later than 24 hours after placing the order.

Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible.

If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process below.

3. Damaged or Defective Items:


Note: For health and hygiene purposes, items such as sticky patches or consumables may not be returned/refunded.

We're incredibly confident in the quality of our products. Unfortunately, on the odd occasion, a product may damage during transit or arrive defective. If this is the case, please email us at with proof like a photo or preferably a video of the defective product and we will provide a choice of a free re-shipment of the product or an immediate refund on the purchase.

Emails for a defective product must be sent within 3-5 days of delivery of the product.

Note: For health and hygiene purposes, items such as sticky pads may not be returned/refunded.