➜ HELP & SUPPORT
Questions related to the product, delays, follow-ups, refunds, etc...
Orders can sometimes take 2-4 days to process after placing the order before shipping out. Please note that it can take up to 48 hours for the tracking number to show activity.
The standard delivery times once the order has been shipped out are as follows;
- USA and Canada: 6-20 days
- Australia, NZ & Oceania: 8-20 days
- Europe & UK: 8-20 days
- Latin America: 9-26 days
- Other countries: 11-30 days
NOTE: due to the pandemic of COVID-19 some logistics chains in airports are experiencing rare disruptions, resulting in a possible delay in delivery, if this is the case on your order do not hesitate to contact us so that we do the necessary with our delivery provider.
You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.
Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package, kindly give it some time to be activated.
Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.
Our business is registered in USA although we partner with several distribution centers all over the world for more efficient handling of our shipments. All of your orders are being quality-checked to their perfection so that you will not be receiving any defective or damaged products.
We follow strict protocols and make sure devices are sanitized for your protection before they are shipped. We are also monitoring all packages to make sure they are delivered in a timely manner
You can send us an email at email@example.com and we will be happy to make a follow-up to our returns facility. Please note that we send a driver to our PO box once a week on Tuesday to collect the returns. It takes our team 3-4 business days to quality check the products and process refunds. If the product is damaged then you may not be eligible for a return.
- If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at firstname.lastname@example.org.
- However, once the order is fulfilled, we will no longer be able to make the changes. In this case, you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.
You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.
The majority of customers experience relief instantly. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.
These devices are perfect for treating: chronic neck pain, tension headaches, tight & sore neck muscles, desk posture as well as upper back & shoulder pain. It’s also great for treating specific conditions like cervical spondylosis, disc degeneration, pinched nerve & herniated disc.
We recommend starting with 2 five minute sessions a day then building up towards 10-minute sessions per day.
Returns and Refunds
- If any of the Heaven Patch™ products do not live up to their claims, just send us an email at email@example.com and you will be able to claim a full refund, provided it is within 60 days of delivery.
- Our Returns Policy time frame is 60 days from when an order arrives at your address. The buyer is responsible for returning the product/s to us for assessment, repair, or exchange.
While we do our best to make sure that all the products that we deliver to our customers go through a rigorous quality check before delivery, on rare occasions due to incorrect warehouse storage or transit procedures unpredictable events alter the expected outcome.
If this is the case, please email us at firstname.lastname@example.org with proof of the incorrect product and we will provide a choice of a free re-shipment of the product or an immediate refund on the purchase. Emails for wrong products received must be sent within 30 days of delivery of the product.